Managing a call centre is not an easy task, and the
main objectives of the administration should be to provide a quality service by
integrating a self-service system that can handle customers quickly and efficiently,
which translates into a remarkable improvement in customer service. and leads
to greater customer satisfaction.
If your business suffers sales losses because
frustrated customers hang up in long lines, or because they can not communicate
due to the high volume of traffic, sophisticated call centre software can help.
Invest in a system and you will soon discover that the number of abandoned
calls is reduced and successful completion is achieved, an objective that all
companies must achieve.
Voice solutions are the answer to your business that
runs much more competent, as it promotes an excellent client interface within
your systems. A revealing analysis highlights the problems with the client
process currently in use, and a solution is developed using these results in
terms of the types of applications that allow the company to work more
effectively by facilitating speech recognition, speech biometrics and the
related communication tools.
Each company has different needs, and while some may
require a complete overhaul of the organization of their communication systems,
others only require supplementing their existing systems. Once the update is
complete, everyone will benefit from the new improved experience and achieve a
higher level of security.
Voice solutions mean the end of long waiting times
for callers, waiting for the end of the phone to speak with a call centre agent
is frustrating and annoying and will not do you any favours for the favour of
business. Now you do not have to listen carefully and press the appropriate
buttons to get to the department you want Jason Baumbach. It's
just a matter of saying what they want. Take advantage of the latest voice
recognition and communication technology to increase the satisfaction of
callers and protect their own employees from repeated phone calls.
Voice recognition technology works by asking the
caller to speak naturally and without restrictions in response to a simple
initial question. The system listens, interprets and, if necessary, asks more
questions to clarify. The sound is very natural and easy to use. The callers
are then connected to the appropriate department or agent who has the necessary
skills to handle the request.
The latest technology is a language solution that
works with the premise that each individual has their own voice pattern, just
as each one has its own fingerprint pattern. However, the voice is even more
unique, with more than a hundred different characteristics to distinguish it.
The many physical functions of the human throat and mouth create a distinctive
sound that can be analyzed, measured and stored as an individual voice
impression. This is the surest way to verify a person's identity when using
just one phone.
The use of biometric security as a form of
identification is constructed by taking a sample of the voice, analyzing it and
entering it into a complex algorithm. This output is encrypted and stored
securely. To authenticate an identity, a second speech sample is analyzed and
the procedure is repeated, if the two results coincide, then the identity can
be validated.
There is another level of the process to prevent
scammers from using voice recordings to get what they want. The vitality test
causes the caller to repeat a random phrase or sequence of numbers when the
voice is recorded, then fraud will be detected here.
The voice solution is the answer to a safe and
discreet approach to validate identities. All that is required for enrollment
or verification is that the caller speaks normally. Voice solutions is a simple
and simple system that does not need to remember passwords or PINs. As we all
have a unique language pattern, fraud is virtually eliminated.
